Training, Specialist


Parsippany, NJ, US

Property Name:  Remote in the United States
Req Id:  22509

Wyndham Hotels & Resorts is now seeking a Training, Specialist to join our team.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Systems Training Specialist is accountable for the delivery of remote and onsite training for new property management system installations. The position requires contact with property owners or general managers to plan, schedule, and deliver installation, training, and support of Wyndham’s approved systems. The position requires in-depth knowledge and expertise of Wyndham Hotels & Resorts systems, including OPERA and Sabre products (OPERA v5, OPERA Cloud, SynXis PM, SynXis Property Hub, SynXis CR). 

This position is accountable for curriculum content and training material for Wyndham Hotels & Resorts; ensuring the design, development and delivery are suitable for hotels and/or associates. The individual must work closely with the hotel support teams (HTCS, MyRequest, OSD, RM, Global Sales, and Operations) to confirm the training material is current and accurate information. This position is also responsible for helping maintain the resources used to install and train hotels on their PMS, assist with on-boarding new contract team members supporting the PMS installation, and help complete quarterly evaluation of PMS projects for consistency of training delivery.

What you'll do

  • Deliver required training to internal and external customers.
  • Complete the installation of each site based upon the training schedule provided for remote training and onsite training.   
  • Ensure that the training process is implemented and communicated and consistently administered in compliance with organizational objectives.
  • Must be on call on PMS post-installation support days to provide 12 hours of support.
  • Develop hotel system curriculum content and training material with various approaches, including job aids, workbooks, eLearning, presentations, webinars, videos or other.  
  • Adhere to Wyndham University design concepts and industry standards for learning/education and confirm the content is approved through WHR Legal before sharing with the Franchisees.   
  • Help keep training curriculum current for accuracy.
  • Communicate training curriculum updates to MyPortal and/or Wyndham University for all audiences. 
  • Meet the goals and objectives, policies, procedures, schedules, and similar functions relative to departments operations. Continually seek and support new approaches, practices, and processes to improve the efficiency of the training services provided.
  • Maintains liaison with management/operations supervisor in other functional areas (HTCS, Implementations, OSD, Openings, Operations, Global Sales, and MyRequest) to exchange information, coordinate efforts, provide status, and resolve problems.  
  • Update procedure documents, help deliver training, and help evaluate consistency of the PMS training delivery (contractor roles) to confirm a consistent hotel training experience.

You'll be successful if you have

  • Strong written and verbal communication skills.
  • Strong interpersonal skills.
  • Strong technical aptitude to quickly learn new technology and transfer the skill to others.
  • Professional demeanor.
  • Ability to multi-task and work independently.  
  • Self-motivated.
  • Detailed oriented.
  • Ability to prioritize on own tasks and projects according to the needs of the operation.
  • Strong follow-up abilities.
  • Demonstrates competence in office related computer skills, Word, Excel and PowerPoint. 
  • Ability to speak and facilitate training in classroom environment; including large audiences in some instances.
  • System expertise in Oracle and Sabre products.

Required Qualifications/Experience

  • HS Diploma; BA in business or related field.
  • 3-5 years in hotel or franchising business.



Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Employment Status: Full-time

For residents of California, Colorado, New York City, and Washington, click here.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.