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Group, Catering & Reservation Services Manager


Pittsburgh, PA, US, 15213

Property Name:  Wyndham Pittsburgh Uni Center
Req Id:  18854

Wyndham is now seeking a Group, Catering & Reservation Services Manager to join our team at the Wyndham Pittsburgh Uni Center location in PittsburghPennsylvania.

Job Summary

The Group, Catering, Reservations Services Manager will be responsible for detailing, planning and managing day meetings and group room blocks as well as developing accounts and business opportunities.  Additionally, the GCR Services Manager is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner.  

Education & Experience

  • At least 3 years of progressive experience in a to hotel or related field preferred
  • High School diploma or equivalent required 
  • College coursework in a related field helpful
  • Computer skills required

Physical Requirements

  • Long hours sometimes required.
  • Light work - Exerting up to 40 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must work well in stressful, high pressure situations
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations..
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to show initiative, including anticipating guest or operational needs
  • Perform other duties as requested by management.

Fundamental Requirements

  • Plans and coordinates details for meetings with clients
  • Complete accurate BEO's, upselling food, beverage, room rental, recreation, special amenities and technology - distribute to operational departments in a timely manner
  • Complete event resumes and distribute to operational departments
  • Communicate all changes on Event Orders
  • Act as on-site contact for day meetings and groups
  • Attend weekly resume meeting, training programs and others as designated
  • Provide feedback to Director of Sales/Marketing relating to guest comments, industry news, observations
  • Follow up with client at the end of each meeting
  • Assist with and complete special projects as assigned
  • Hold pre-con meetings with clients and operations as needed
  • Produce invoices and event tickets for clients
  • Answer all incoming calls promptly and attentively
  • Book group and transient room reservations while focusing on maximizing room revenue
  • Enter reservations in computer
  • Maintain accurate files and reports
  • Monitor daily sales activity; manage room block pick-up and cut-off dates
  • Process reservation links and send reservation confirmations
  • Assist with processing travel agent commission as requested

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Wyndham Pittsburgh Uni Center100 Lytton AvenuePittsburghPennsylvania  15213
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: Pittsburgh