Analyst, Hotel Systems
Remote, US
Wyndham Hotels & Resorts is now seeking a Analyst, Hotel Systems to join our team.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
This position is responsible for the on-site and remote support of the WH&R approved property management, hotel level, and central reservations systems for franchised owned locations. The position is expected to be the in-house subject matter expert (SME) for the SynXisCR, Opera, and Sabre property management systems/products. This person will also be responsible for ensuring the PMS Training team are using current documents and checklists provided by the WH&R Product team.
What you'll do
- Assist in certification process for new/existing Opera SME’s and support trainers on WH&R deployment policies and procedures via an on-site quality process which ensures readiness for new implementation staff to manage this role.
- Working closely with our Product team and ensuring documents are updated, maintained, and reviewed with the PMS Training team.
- Manage install escalations with vendors, PMS Training Team, and Wyndham Implementation Team. Coordinate with support when needed.
- Work with internal and external customers to test, document, and deploy new PMs/CRS functionality. Acting as the PMS SME.
- Lead on-site application deployment of PM Systems and maintain implementation documentation and standards for PM system trainers.
You'll be successful if you have
- Must have extensive knowledge of Opera Cloud and SynXis CR.
- Must be able to interact with all levels of staff both internally and on property.
- Must be able to work independently and with tremendous accuracy.
- Must be able to complete tasks in a timely manner and complete work on time.
- Must have flexibility to work nights and weekends if the situation requires.
- Must be able to travel within Canada and the US.
Required Qualifications/Experience
- Wyndham Certification received for training and configuring Opera Cloud in the Wyndham environments.
- Experience with SynXis CR as it relates to the integration to Opera Cloud.
- Microsoft Office experience is preferred.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Employment Status: Full-time
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