Regional Director, Franchise Operations
Remote, US
Wyndham Hotels & Resorts is now seeking a Regional Director, Franchise Operations to join our team at the Remote in the United States location in Remote, Remote.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
The RDFO optimizes owners’ performance by being proficient in people leadership, analytical thinking and administrative functions used to help manage a portfolio of hotels in their region. They promote a forward-thinking environment and lead a team that delivers innovative solutions and relevant resources using their experience and network across the organization.
What you'll do
People Leadership
- Coach to the expectations of the DFO role to ensure productivity against goals.
- Lead team of direct reports by engaging with them in person & virtually to connect them to the business, align them to the WHR goals, and motivate them to take ownership of key metrics that drive their region.
- Display a positive image and promote the value of WHR while displaying a sense of pride in the organization.
- Accountable for leading teams in environments with increasing complexity and rapid change through planning, resourcefulness, and organizational ability.
- Evaluate, identify, and promote professional growth opportunities of their direct reports by utilizing WHR’s performance management platform and available development tools.
- Model a culture of trust and collaboration with internal stakeholders, including direct reporting team, and external stakeholders to achieve performance goals of Wyndham’s strategic plan.
- Empowered to make decisions that have a direct impact on the goals and operation of their region.
- Effectively conduct crucial conversations to maintain value and trust with the team and owners.
- Lead, contribute, and liaise on WHR projects, initiatives, and tasks.
- Attract and retain new talent. Ensure proper onboarding of new talent.
- Monitor and analyze the performance of the regional portfolio of properties, work with DFO to identify areas for improvement and work collaboratively with franchisees to implement necessary changes.
- Manage the DFO utilization of all tools and resources to ensure franchisees take appropriate actions to cure non-compliance.
- Uphold and ensure adoption to WHR brand standards, ensuring a consistent and exceptional guest experience across all franchised properties.
Analytical
- Establish a clear regional plan that aligns with the district portfolio strategy and provide supervisory coaching, training, support, and accountability for direct reports.
- Use analytical data to help navigate barriers/obstacles and assist the team through problem resolution. Serve as next-level resolution for MFO/DFO making decisions.
- Develop and implement creative solutions that have a direct impact on their individual goals and operation of their portfolio.
- Analyze hotel performance data and manage a regional portfolio strategy to achieve district goals.
- Identify, capitalize, and measure critical forward-thinking next steps for improvements in the region.
- Monitor and manage performance of large ownership and management company portfolios.
- Develop personal relevant skillset & knowledge base of industry standards, trends, and practices.
Administrative
- Funnel requests from the business to the team to prioritize and execute initiatives/projects and tasks.
- Document, follow up, and utilize system reporting to provide a comprehensive report out of the region’s performance and opportunities.
- Balance WHR, owner, and team needs by leveraging business acumen, critical thinking, and organizational management and advocate for all as needed.
- Requires an average of 50% travel with a flexible work schedule.
You'll be successful if you have
- Excellent analytical and organizational skills, with strong critical thinking and problem-solving abilities.
- Managerial ability to influence and gain alignment.
- A high level of integrity with understanding of the need for confidentiality.
- Ability to develop and implement creative solutions to operational challenges based on the fluctuating needs of the region and organization.
- Ability to balance short-term needs and priorities while maintaining a forward-thinking analytical scope.
- Well-developed interpersonal and communication skills.
- Ability to multi-task and deal with competing demands in an environment of changing priorities.
- Excellent verbal, written, and presentation communication skills.
- Proven experience in improving hotel performance including but not limited to guest experience and revenue.
- Proven experience building highly engaged and inspired remote teams.
- Proven experience as a business consultant, franchise partner, multi-unit manager or equivalent.
Required Qualifications/Experience
- Bachelor's degree in Business Administration, Hospitality Management, or a related field. MBA or equivalent is a plus.
- 6 to 8 years of evolving experience in a franchised hotel or a related field required, preferably, property and corporate management experience.
- 4+ years of leading teams.
- Prior experience of managing a multi-site operations.
- Proficient in Microsoft Suite (i.e., Office, Word, PowerPoint, Excel etc.)
Company Overview
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Job Location: Remote in the United States, Remote, Remote, Remote 00000
Employment Status: Full-time
Compensation & Benefits
For U.S. based positions only, the expected pay range for this position is $110,000 - $130,000 annually.
Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.
In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the DFO Incentive Plan with a 20% annual target, subject to the terms of the Plan.
Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:
- Health insurance with HSA and FSA options
- Dental insurance
- Vision insurance
- Life/AD&D insurance
- Short- and Long-Term Disability coverage
- 401(k) with generous company match
- Vacation time- Accrue 2.692 hours of paid vacation per week
- Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2025, there is an additional 8 days of paid company closure).
- Paid sick leave accrued as state and local laws require
- Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.
Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.
We are accepting applications for this position through 01/31/2026.