Senior Strategic Account Manager
Remote, US
Wyndham Hotels & Resorts is now seeking a Senior Strategic Account Manager to join our team.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
The Third-Party Strategic Senior Manager's main objective is to generate positive results by locating and approaching hotels that could benefit from a CLC contract and highlighting the advantages of collaborating with CLC. The ideal candidate for this role must possess excellent communication and sales skills and the ability to overcome objections. The success of the CLC Seller largely depends on the efforts to increase the number of contracted hotels partnering with CLC. This requires a highly motivated and proactive individual willing to collaborate with the hotels and the CLC Directors to drive sales growth across all Wyndham brands. In addition, the seller is expected to be creative and bring new and innovative ideas to the table to foster mutual growth with the CLC account and significantly impact the company’s growth and success.
What you'll do
Sales Execution:
- Develop a comprehensive plan of action focusing on expanding CLC business, strategically exploring untapped market opportunities, and setting specific and achievable targets within a defined timeframe.
- Participate in hotel-related activities such as business reviews and conferences to raise awareness and provide information about CLC programs.
- Uncovering and sourcing new business to increase CLC revenues across all Wyndham hotels.
- Ensure customer/property fit by understanding the CLC sales model, Wyndham's chain scales, properties, and quality levels.
Partnerships & Collaboration:
- Partner with Sales Operations, Sales Development, Sales Specialists, and Marketing as required to drive sales execution.
- Proactively work with Wyndham Corporate account teams to plan and help increase CLC sales volume within existing Wyndham customers.
Customer Enablement:
- Actively measure customer performance against stated goals and objectives.
- Serve as a primary point of contact for sourcing all new hotels within Wyndham.
You'll be successful if you have
Solution Selling:
- Expert understanding of Wyndham strengths and offerings; ability to articulate the vision from customer perspective
- High ability to sell value and align and motivate internal and CLC teams to drive win-win solutions
- A self-starter, exhibiting initiative, confidence, professionalism, and good judgement; results-oriented
Business Acumen:
- Familiarity and knowledge of Third Party group travel dynamics; understanding of CLC’s strategic business model
- Ability to review market conditions and advise customers of potential opportunities to drive business growth
- Analytical skills to understand reports and trends
- Understanding of metrics and goals and how to create reporting to gage success of projects
Technical Acumen:
- Broad knowledge of hospitality and Third-Party industry trends
- Ability to effectively lead complex sales cycles end-to-end.
- Strong technical skills, including the usage of Salesforce.com, and Microsoft Office
Required Qualifications/Experience
- Bachelors degree or equivalent experience required
- Minimum 4 years of previous working experience, including at least 2 years of sales experience
- Consultative selling skills
- Experience creating strategic account plans and sales forecasting
- Previous Third Party sales experience required; direct experience with CLC is highly preferred
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Employment Status: Full-time
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