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Conference Services Manager I

Location: 

Rio Grande, PR, US

Property Name:  Rio Mar Beach Grand Resort
Req Id:  13338

Wyndham Grand is now seeking a Conference Services Manager I to join our team at the Rio Mar Beach Grand Resort location in Rio GrandePuerto Rico.

Job Summary

The Conference Services Manager I is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high quality products and service levels.

 

Education & Experience

  • At least 2 years of progressive experience in a hotel or a related field; or a 4year
  • college degree; or a 2year
  • College degree and 1 or more years of related experience.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.

Physical Requirements

  • Flexible and long hours sometimes required.
  • Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

General Requirements include but are not limited to:

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Perform other duties as requested by management.

Fundamental Requirements

Fundamental Requirements include but are not limited to:

  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Prepare and submit required reports in a timely manner.
  • Follow up on all turnovers
  • within 24 hours via telephone and within 3 days with written correspondence.
  • Know meeting room setups and capabilities.
  • Know sleeping room configurations and types.
  • Respond to requests by Meeting Planners immediately.
  • Use the Partnership Agreement to meet client needs.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Rio Mar Beach Grand Resort6000 Rio Mar BlvdRio GrandePuerto Rico  00745
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.