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General Manager

Location: 

São Paulo, São Paulo, BR

Property Name:  Wyndham Olímpia Royal Hotel
Req Id:  24525

Wyndham Hotels & Resorts is now seeking a General Manager to join our team at Wyndham Olímpia Royal Hotel in Olímpia, SP.

Propósito

Planejar, liderar e coordenar a operação integral do Wyndham Olímpia, o maior hotel da rede Wyndham no Brasil, garantindo excelência operacional, sustentabilidade financeira e altos níveis de satisfação de hóspedes e proprietários, dentro de um modelo de multipropiedade de alta complexidade.

O cargo exige forte capacidade de liderança, visão estratégica, gestão de múltiplos stakeholders (proprietários, investidores, operadores e marca), e foco consistente em rentabilidade, reputação e eficiência operacional em larga escala.

Principais funções e responsabilidades

  • Liderar e coordenar todas as áreas operacionais do hotel, assegurando eficiência, qualidade de serviço e cumprimento dos padrões Wyndham, considerando a escala e complexidade de um hotel de 960 UH
  • Atuar como principal interlocutor com proprietários, investidores e representantes da multipropiedade, garantindo comunicação clara, governança adequada e alinhamento de expectativas
  • Liderar, desenvolver e inspirar o EXCO e a liderança ampliada, promovendo cultura de alta performance, accountability, desenvolvimento de talentos e sucessão
  • Analisar resultados financeiros, DRE, forecast de ocupação e indicadores operacionais, tomando decisões estratégicas para maximizar rentabilidade e eficiência
  • Garantir o cumprimento do orçamento anual, controle rigoroso de custos e otimização de receitas, considerando a dinâmica específica do modelo de multipropiedade
  • Monitorar e impulsionar a reputação online, NPS e satisfação de hóspedes e proprietários, assegurando melhoria contínua da experiencia
  • Trabalhar de forma próxima com a área Comercial e Revenue para maximizar ocupação, mix de canais, grupos e resultados globais do empreendimento

Educação e experiência

  • Graduação completa, preferencialmente em Hotelaria, Turismo, Administração de Empresas ou áreas afins

  • Pós-graduação ou MBA será considerado um diferencial

  • Experiência mínima de 5 a 7 anos como General Manager ou posição equivalente, preferencialmente em hotéis de grande porte

  • Experiência prévia em hotéis multipropriedade, condo-hotéis ou resorts de grande escala (forte diferencial)

  • Sólida experiência em gestão financeira e P&L

  • Experiência em vendas, revenue e estratégias comerciais

  • Inglês avançado (espanhol desejável)

  • Domínio de PMS (Opera) e ferramentas de gestão

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Wyndham Olímpia Royal Hotel, Rua Guarani, 01 - Parque das Águas, Olímpia, SP  15400-970
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

Apply now »