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Account Manager, Contact Center Marketing

Location: 

Saint John, New Brunswick, CA

Property Name:  Saint John
Req Id:  9361

Wyndham Hotels & Resorts is now seeking a Account Manager, Contact Center Marketing to join our team at Saint John in Saint JohnNew Brunswick.

Job Summary

 

 

Every day, we work to make hotel travel possible for all.  With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world.  So wherever and however people travel, Wyndham will be there to welcome them.  Our unmatched collection of iconic hotel brands delivers the experiences everyday travelers want however they choose to travel.  Our signature Count on Me service culture encourages each team member to be responsive, be respectful and deliver great experiences to our guests, partners and communities.

 

We have an opportunity for a knowledgeable and energetic Account Manager, Contact Center Marketing at our Saint John, NB Office.  We welcome you to our Wyndham Experience, in a role that offers the opportunity to work with an established team who are committed to your success and delivery our Count on Me! service promise.

 

Reporting to the Wyndham Hotel Group Manager you will manage the call transfer programs and facilitate member enrollments at all Global Contact Centers.  The Account Manager, Contact Center Marketing will partner with the call transfer programs, manage, communicate and fulfill incentive programs for transfers and enrollments.  The successful candidate will bring a unique perspective, an analytical mindset, and an ability to collaborate across business functions including marketing, legal, and operations for the day to day management and coordination of enrollment and transfer activities.  You will be accountable to build, manage and influence internal and external partners; develop, articulate and operationalize new ideas and provide an analytical approach to data-driven results.

 

Our ideal candidate will have a proven three (3) year work related contact center career, and/or marketing experience, Bachelor’s degree or a working equivalent, extensive experience working in hospitality, customer loyalty, or with partnership programs, experience working in a fast-paced, dynamic environment and have  advance computer skills (Excel, Word, PowerPoint).

 

Begin your Wyndham Experience now!

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick  NA
Employment Status: Full-time

 

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.