Bilingual Reservation Sales and Loyalty Team Member
Saint John, New Brunswick, CA
Wyndham Hotels & Resorts is now seeking two (2) Bilingual Reservation Sales and Loyalty Team Members to join our team in Saint John, New Brunswick.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
Our Bilingual Wyndham Hotels & Resorts Team Members are responsible for providing exceptional service in both French and English to our customers when receiving phone calls regarding their hotel reservation needs at any of our 24 hotels brands around the world. This includes reservations, modifications, cancellations and general information calls. The role will also include taking inbound calls pertaining to the Wyndham Rewards loyalty program and assisting members with any inquiries.
What you'll do
- Respond to inbound customer calls and utilize sales and service techniques to sell and promote Wyndham products and services as required.
- Respond to Wyndham Rewards member calls answering questions and resolving issues accurately and efficiently. You may need to make outbound calls to research issues.
- Maintain knowledge of current reservation policies and procedures.
- Achieve and maintain centre performance objectives of productivity, quality, efficiency and teamwork.
You'll be successful if you have
- Excellent verbal, comprehension and listening skills.
- Proven ability to use sales skills.
- Exceptional customer service.
- General knowledge of geography.
- The ability to adapt to a quickly changing environment.
Required Qualifications/Experience
- Strong written and verbal communication in both English and French.
- One (1) year of customer service experience.
- Basic computer skills are considered an asset in the role including knowledge of email or outlook, internet researching, and multitasking using multiple screens and applications.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time