Collections Specialist, Financial Services
Saint John, New Brunswick, CA
Wyndham Hotels & Resorts is now seeking a Collections Specialist, Financial Services to join our team in Saint John New Brunswick.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
This position will manage specific finance functions related to the collections of delinquent receivables in order to maintain WHR cash flow. The qualified candidate will work closely with franchisees, Operations Support, Field Operations, and Brand Leadership ensuring that franchisee’s financial obligations to WHR are met in a satisfactory manner. Areas of responsibility mainly include but not limited to collection calls; resolving past due accounts; negotiating and preparing payment plans; fielding incoming calls and responding to emails; researching disputes and payment history/applications for accuracy; and recommending accounts for next collection steps. Additionally, this position is required to identify and resolve financial issues, as well as communicate such issues to the team leads on a timely basis. As part of the customer service delivered to the franchisees the position will at times be required to train users on the use of Wynpay and Wyndham Community for their invoices, backup, and reporting revenues.
What you'll do
- Perform collections calls in an effort to resolve past due accounts to maintain WHR cash flow. Job requirements include but are not limited to, improving the A/R aging, improving DSO, and maintaining overall A/R integrity. Facilitate payments from past due accounts or recommend account for next steps in collection process.
- Provide superior customer service to WHR customers. Research, identify and resolve financial issues. Follow up on all promised payments. Acquire and review financial documents and operating statistics to negotiate payment plan agreement to secure payment on delinquent receivables.
- Train users on Wynpay and Wyndham Community for invoice backup purposes. Work with franchisees to resolve their finance related questions and disputes.
You'll be successful if you have
- Motivated, detail oriented person who is able to work independently in a fast paced environment
- Well-developed negotiation skills
- Heavy phone usage/volume
- Must be persistent with excellent follow up skills
- Good problem-solving and decision making skills
- Must be results driven and results oriented
- Excellent verbal and written communication skills
- Good organizational and planning skills
- Must work well with others and be able to contribute to a team
- Intermediate Excel skills are required
- Customer focused with excellent customer service skills
- Able to read and understand financial statements and opstats
Required Qualifications/Experience
- Some college
- 2+ years professional experience with a financial background
- Proficient in Excel
- Salesforce experience
- Oracle experience
- Hotel experience a plus
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time