Coordinator, Social Media Customer Care
Saint John, New Brunswick, CA
Wyndham Hotels & Resorts is now seeking a Coordinator, Social Media Customer Care to join our team in Saint John, New Brunswick.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
The Social Media Coordinator will actively participate in bookmarking, tagging, responding and categorizing sentiments of WHG brand sites and WYN feedback in social media avenues such as blogs, Facebook, X, Instagram, podcasts, videos, and online posts.
What you'll do
You will support the WHG brand by ensuring that positive messaging is maintained in the community and establish a consistency of messages. You will manage online discussions by listening to what users are saying, reading discussion forums and responding to general inquiries or comments warranting general education and information in a timely manner. As a Social Media Coordinator, you also act as a liaison to our Public Relations, Corporate Communications, Legal and Brand Leaders to escalate more serious concerns requiring response.
You'll be successful if you have
- Demonstrated experience working in a fast-paced environment
- Excellent verbal and written communication skills
- Strong reasoning and problem-solving abilities
- Consistently deliver exceptional customer service
- Ability to listen to guest concerns actively and empathetically
- Act with integrity, be accountable, maintain confidentiality, and follow established procedures and guidelines.
Required Qualifications/Experience
- 2- year degree, post high-school
- 1-3 years professional customer service experience.
- Strong written communication skills
- Must be technically versed in keyword research and various technologies and software applications
- Six months of experience with social media tools and techniques (Facebook, X, Instagram, etc.).
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time