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Forecasting Analyst, Staff Planning

Location: 

Saint John, New Brunswick, CA

Property Name:  Saint John
Req Id:  21428

A Warm Wyndham Welcome to you from our Saint John Team

 

We look forward to reviewing your experience and skill set for the position of Forecasting Analyst, Staff Planning, Workforce Management.

 

The Saint John Wyndham team is very proud of our accomplishments and our strong history of over 25 years of business in our community.  Every day, we work to make hotel travel possible for all.  We welcome you to learn more about our outstanding team. 

  • We have over 15 business departments including Wyndham Hotels, Wyndham Rewards, Customer Care, Group Sales, Global Account Services, MyRequest Support Team, Technical Support and more.
  • A Wyndham family of 550+ team members as well as our local support teams; Human Resources, Talent Development, Workforce Management and Payroll. 

 

Our Saint John Wyndham team works very closely together to ensure we fulfill our Count on Me service promise; We are responsive, respectful and we deliver great experiences.

  • Experience a commitment to your financial security, health, development and growth
  • Comprehensive benefits including wellness programs and virtual wellbeing health care services
  • RRSP matched up to 6% after 6 months consecutive service
  • Paid Time off: Enhanced Vacation with extra personal and flex days
  • Tuition Assistance. Full time $4000-$6000 per calendar year, part-time $2000-3000 per calendar year
  • Certification reimbursement at 100% of the cost, up to $3500
  • Team member referral program: $300 - $1500 bonus paid after new hire successfully completes 60 days with the Wyndham team
  • Unlimited access to Wyndham University to discover your learning journey specific to your development needs
  • Be a part of the respectful work environment where we celebrate personal and professional successes
  • Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work

 

We have a full-time opportunity for a Forecasting Analyst, Staff Planning on our Workforce Management Team at our Saint John, NB Corporate Office.  We welcome you to a role that offers the opportunity to work with an established team who are committed to your success and delivery of our Count on Me service promise. Currently we offer flexibility for our teams to work a hybrid schedule which provides the opportunity to work together in our Saint John office and also to work from home with company provided equipment.

 

As a Forecasting Analyst, Staff Planning you will forecast call arrival patterns and build short and long-term staffing plans. You will adapt scheduling plans to meet business unit goals and objectives, requiring a detailed understanding of the operations centre’s staffing availability and call volumes. Your analytical skills will support the operation for all inbound call types as well as off phone work. The Forecasting Analyst will facilitate daily reviews of prior day results, identifying variances and make recommendations to short term plans. In this role you are empowered to make decisions in managing daily staffing levels and requirements, to ensure service commitments and labor efficiency targets are achieved and you will analyze contact centre trends with call volume arrival, schedule distribution, staff productivity, staff allocation, and other information to optimize business performance.

 

Reporting to a Staff Planning Manager you will be empowered to demonstrate your proven 2 + years post-secondary education or significant work experience in an analytical field with a high level of focus on accuracy and detail, preferably in a multi-site contact centre or staff-planning environment. A skilled problem solver with demonstrated experience working in a fast-paced environment, excellent verbal and written communication skills to effectively interact with team members and leadership are vital to your success.  Proactive thinking and the ability to recognize patterns and trends is required.

 

Wyndham Hotels & Resorts fosters a workplace where all individuals are treated with respect and can achieve both personal growth and professional success as we are committed to making Wyndham a special place to build a career.  Thank you for your interest in learning more about our Wyndham Saint John team.

 

 

 

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,000 hotels across over 95 countries on six continents. Through its network of more than 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs more than 4,000 team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all.
 

Job Location: Saint John180 Crown StreetSaint JohnNew Brunswick  NA
Employment Status: Full-time

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.