Group Commission & Direct Bill Specialist

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Group Commissions and Direct Bill Specialist supports business operations by analyzing transactional data and processing manual commission payments, as well as other manually handled GSO group accounts. This role ensures all group commissions are processed according to program guidelines and paid to the appropriate accounts. Daily responsibilities include analyzing reports, processing commission payments and billing, responding to commission inquiries, reporting on paid commissions, and assisting with audit support. The specialist also supports the direct bill process by pulling folios for Wyndham Direct centrally processed accounts, updating tracking reports, researching folio-related questions, setting up vendor accounts, and processing holdback direct bill payments. This position involves frequent interaction with properties, global sales accounts, third parties, and internal clients to help resolve group commission and direct bill inquiries.

This Work from Home position is located in Saint John, New Brunswick. Our team members also attend in-person collaboration days and meetings. 

What you'll do

• Analyze data and process manual group commission payments and property invoicing for assigned accounts.
• Receive, research, and respond to commission inquiries received via phone and email. Assist with audit support. 
• Support direct-bill accounts by pulling folios, updating tracking reports, resolving folio issues, setting up vendor accounts, and processing holdback direct bill payments.
• Compile reports for supporting detail for group commission payments and internal reporting.

You'll be successful if you have

• A motivated, detail-oriented mindset with the ability to work independently in a fast-paced environment.
• The ability to work well with others and contribute to a team.
• Excellent time-management skills and the ability to adapt and shift priorities quickly.
• Strong verbal and written communication skills.

Required Qualifications/Experience

• 1-2 years of experience
• Strong knowledge of MS Excel, specifically VLOOKUPs, filters, and advanced formatting