Help Desk Specialist, Customer Care

Location: 

Saint John, New Brunswick, CA

Property Name:  Saint John
Req Id:  21999

A Warm Wyndham Welcome to you from our Saint John Team.

 

 We look forward to reviewing your experience and skill set for the position of Help Desk Specialist with our Customer Care Team.

 

 The Saint John Wyndham team is very proud of our accomplishments and our strong history of over 25 years of business in our community.  Every day, we work to make hotel travel possible for all.  We welcome you to learn more about our outstanding team.  

 

  • We have over 15 business departments including Wyndham Hotels, Wyndham Rewards, Customer Care, Group Sales, Global Account Services, MyRequest Support Team, Technical Support and more.
  • A Wyndham family of 550+ team members as well as our local support teams; Human Resources, Talent Development, Workforce Management and Payroll.  

 

Our Saint John Wyndham team works very closely together to ensure we fulfill our Count on Me service promise; We are responsive, respectful and we deliver great experiences. 

 

WE ARE EXCITED TO ANNOUNCE OUR NEWLY INCREASED RATES OF PAY.

 As a successful candidate your starting rate of pay will be $20.50 per hour.

 

  • Experience a commitment to your financial security, health, development, and growth
  • Comprehensive benefits, wellness and learning programs
  • RRSP matched up to 6% after 6 months consecutive service
  • Paid Time off: Enhanced Vacation with extra personal and flex days
  • Tuition Assistance. Full time $4000-$6000 per calendar year, part-time $2000-3000 per calendar year
  • Certification reimbursement at 100% of the cost, up to $3500
  • Team member referral program: $300 -$1500 bonus paid after new hire successfully completes 60 days with the Wyndham team
  • Unlimited access to Wyndham University to discover your learning journey specific to your development needs
  • Be a part of the respectful work environment where we celebrate personal and professional successes

 

Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work 

 

We have full-time opportunities for Help Desk Specialists within our Customer Care Department at our Saint John, NB Corporate office.  We welcome you to a role that offers the opportunity to work with an established team who are committed to your success and delivery of our Count on Me service promise. Currently we offer flexibility for our teams to work a hybrid schedule which provides the opportunity to work together in our Saint John office and also to work from home with company provided equipment.

 

As a Customer Care Help Desk Specialist you are the primary line of defense for our Customer Care Team Members. In this position you will act in a supervisor capacity when working with guests regarding sensitive situations and information. You will be empowered to make decisions and compensate at levels above other Customer Care Departments. Help Desk Specialists receive inbound phone calls from Customer Care Team Members, Customers, Wyndham Rewards Team Members, General Managers, Reservations and Travel Agents and assist with policy, procedure, system, financial concerns, and product questions as well as provide scripting and guidance in dealing with inquiries and problems. Your goal will be to provide best in class customer service.

 

Reporting to a Customer Care Supervisor you will be empowered to demonstrate your proven two to three years of customer service experience and utilize strong reasoning and problem-solving abilities during your training and growth into the Customer Care Help Desk Specialist position. Your ability to stay calm and positive when dealing with stressful situations, listen to guest concerns actively and empathetically, act with integrity and be accountable, maintain confidentiality, and follow established procedures and guidelines will enhance your success in an energetic and rewarding environment.

 

 Wyndham Hotels & Resorts fosters a workplace where all individuals are treated with respect and can achieve both personal growth and professional success as we are committed to making Wyndham a special place to build a career.  Thank you for your interest in learning more about our Wyndham Saint John team. 

 

 

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

 

Job Location: Saint John180 Crown StreetSaint JohnNew Brunswick  NA
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.