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Level I, Operations Support Desk

Location: 

Saint John, New Brunswick, CA

Property Name:  Saint John
Req Id:  15196

Every day, we work to make hotel travel possible for all.  With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world.  So wherever and however people travel, Wyndham will be there to welcome them.  Our unmatched collection of iconic hotel brands delivers the experiences everyday travelers want however they choose to travel.  Our signature Count on Me service culture encourages each team member to be responsive, be respectful and deliver great experiences to our guests, partners and communities.

 

We have an opportunity for an energetic Level I, Operations Support Desk in our OSD Team at our Saint John, NB Office.  We welcome you to a role that offers the opportunity to work and grow with an established team who are committed to your success and delivery of our Count on Me service promise.  

  

Level I, OSD Team Members are responsible for providing exceptional service to the Wyndham franchise community and our internal customers.  You are the first point of contact for WynPay, Brand Standards, MyPortal and MyRequest tool Navigation, rate parities, and margin inquiries as well as other requests such as tax changes, and Expedia refreshes. Ensuring properties are live on various Third Party websites by researching and analyzing issues and troubleshooting problems in the Central Reservation System (CRS) is one of the prime responsibilities of this role.  Your accurate and efficient support of all the information that describes each Wyndham branded hotel such as static data, standard rate plans, and room inventory will ensure we meet our service level agreements. 

 

Our ideal candidate will have a minimum of one 1+ years of solid customer service and/or hospitality experience.  Strong computer skills are considered an asset in the role including knowledge of email or outlook, internet researching, and multitasking using multiple screens and applications.  A skilled problem solver with demonstrated experience working in a fast-paced, customer centric and dynamic environment, excellent verbal and written communication skills to effectively interact with team members and franchisees is vital to your success.

 

Begin your Wyndham Experience now!

 

You will experience a commitment to your financial security, health, development and growth through comprehensive benefits, wellness and learning programs. 

 

Wyndham Hotels & Resorts fosters a workplace where all individuals are treated with respect and can achieve both personal and professional success.  Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work. 

 

 

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick  NA
Employment Status: Full-time

 

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.