Specialist, Group Sales
Saint John, New Brunswick, CA
Wyndham Hotels & Resorts is now seeking a Specialist, Group Sales to join our team in Saint John, New Brunswick.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
The Group Sales Specialist position is a reactive sales role focused on group reservations (10 or more rooms). Specialists service potential guests via both telephone and email leveraging company computer systems and/or external communications with hotel staff to obtain special rates and reserve blocks and groups on the guest’s behalf. Specialists work through multiple mediums (phones, web, and email) to accomplish their core job function and work with the same guests throughout the sales process.
Specialists will communicate with guests and hotel staff via both outbound phone calls and email correspondence. The Group Sales Specialist assists guests in obtaining the best hotels and rates for their needs. Attendance is a critical function of the job and will be managed in accordance with the Wyndham Hotels & Resorts Inc policies.
What you'll do
Responsibilities include, but are not limited to:
- Receive inbound phone calls/emails from guests
- Work within computer systems to obtain rates/information for guests
- Place outbound calls to guests/hotel staff
- Create and send correspondence to guests/hotel staff via email
- Performs other duties as needed
You'll be successful if you have
- Ability to multi-task
- Excellent verbal and written communication skills
Required Qualifications/Experience
- High School or General Equivalency Diploma
- Ability to work through company provided training
- Computer proficiency
- Practical knowledge of Microsoft Office Suite, Microsoft Outlook, Web Browser Usage (ex. Chrome, Edge)
- Experience in a call center atmosphere or travel industry is a plus
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time