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Specialist, Group Sales


Saint John, New Brunswick, CA

Property Name:  Saint John
Req Id:  9707

Wyndham Hotels & Resorts is now seeking a Specialist, Group Sales to join our team at Saint John in Saint JohnNew Brunswick.

Job Summary

An exciting career opportunity is available in our Group Sales Department! We are currently seeking two (2) Group Sales Specialists.


As a Group Sales Specialist, you will provide service on group reservations (10 or more rooms).  Group Sales Specialists service potential guests via both telephone and email, leveraging company computer systems and external communications with hotel staff to obtain special rates and reserve blocks and groups on the guest’s behalf. Group Sales Specialists will work throughout the sales process, communicate with hotel staff and leverage internal systems to obtain special rates and reserve blocks and groups on the guest’s behalf. The core job function is to convert and process incoming leads that arrive via the inbound phone line as well as email and the converting of those leads into reservations (revenue).Group Sales Specialists will communicate with guests and hotel staff via both outbound phone calls and email correspondence.  The Group Sales Specialist assists guests in obtaining the best hotels and rates for their needs.

Education & Experience

Your background will include:

  • A high school diploma or GED
  • Fluency in English
  • 6 months minimum of Wyndham Hotels & Resorts Sales experience or 1 year Sales experience in Hospitality Industry
  • 1-3 years of general customer service experience
  • Exceptional Attendance Record
General Requirements

You will have the proven ability to:

  • Demonstrate strong written and oral communication skills
  • Utilize strong reasoning and problem-solving abilities when making decisions
  • Consistently deliver exceptional customer service
  • Smoothly navigate internet browsers and computer systems
  • Ability to negotiate and multitask
  • Act with integrity and be accountable
  • Maintain confidentiality
  • Follow established procedures and guidelines
  • Have practical knowledge of Microsoft Office Suite and Outlook

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick  NA
Employment Status: Full-time


What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.