Technical Support Professional I, HTCS

A Warm Wyndham Welcome to you from our Saint John Team.

We look forward to reviewing your experience and skill set for the position of Technical Support Professional I with our Hotel Technology Client Support Team.

The Saint John Wyndham team is very proud of our accomplishments and our strong history of over 25 years of business in our community.  Every day, we work to make hotel travel possible for all.  We welcome you to learn more about our outstanding team. 

• We have over 15 business departments including Wyndham Hotels, Wyndham Rewards, Customer Care, Group Sales, Global Account Services, MyRequest Support Team, Technical Support and more.
• A Wyndham family of 550+ team members as well as our local support teams; Human Resources, Talent Development, Workforce Management and Payroll. 

Our Saint John Wyndham team works very closely together to ensure we fulfill our Count on Me service promise; We are responsive, respectful and we deliver great experiences.

WE ARE EXCITED TO ANNOUNCE OUR NEWLY INCREASED RATES OF PAY.

As a successful candidate your starting rate of pay will be $19.73 per hour.

• Experience a commitment to your financial security, health, development and growth
  • Comprehensive benefits including wellness programs and virtual wellbeing health care services
  • RRSP matched up to 6% after 6 months consecutive service
  • Paid Time off: Enhanced Vacation with extra personal and flex days
  • Tuition Assistance. Full time $4000-$6000 per calendar year, part-time $2000-3000 per calendar year
  • Certification reimbursement at 100% of the cost, up to $3500
  • Team member referral program: $300 -$1500 bonus paid after new hire successfully completes 90 days with the Wyndham team
  • Unlimited access to Wyndham University to discover your learning journey specific to your development needs

• Be a part of the respectful work environment where we celebrate personal and professional successes
• Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work 

We have a full-time opportunity for an experienced and dynamic Hotel Technology Client Support (HTCS) Technical Support Professional at our Saint John, NB Office.  We welcome you to a role that offers the opportunity to work with an established team who are committed to your success and delivery of our Count on Me service promise. Currently our teams have the opportunity to work together in our Saint John office and also to work from home with company provided equipment. 

The Hotel Technology Client Support Team (HTCS) is dedicated to providing 24/7 real-time IT support to all Wyndham hotel brands, making over 400,000 contacts a year. This Team primarily provides support for our property management systems as well as ensuring communication is active with the central reservation system.

Technical Support Professionals are responsible for providing friendly and professional “Count on Me” service to our properties while assisting with project work.  You will use your proven analytic and troubleshooting skills to find solutions to technology based problems and be responsible for working with our hotels through a number of different sources including phone, chat, and email.  The Technical Support Professional will assist properties with revenue reporting and property management system accounting.

Our ideal candidate will have a demonstrated two (2) years’ experience working with computer hardware/software, computer networks and TCP/IP standards, one (1) year post-secondary education will be considered an asset and previous experience in the hospitality industry would be preferred.  Your strong customer service, communication and basic financial knowledge are keys to your success as a Technical Support Professional, Hotel Technology Client Support.

Wyndham Hotels & Resorts fosters a workplace where all individuals are treated with respect and can achieve both personal growth and professional success as we are committed to making Wyndham a special place to build a career.  Thank you for your interest in learning more about our Wyndham Saint John team. 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick  NA
Employment Status: Full-time