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Technician, Service Desk and Event

Location: 

Saint John, New Brunswick, CA

Property Name:  Saint John
Req Id:  9635

Wyndham Hotels & Resorts is now seeking a Technician, Service Desk and Event to join our team at Saint John in Saint JohnNew Brunswick.

Job Summary

An exciting career opportunity is available in our dynamic team-spirited environment.  We are currently seeking two (2) highly motivated Service Desk and Event Technicians.  

 

Under the direction of the Service Desk Supervisor, the Service Desk and Event Technician’s primary function is to be the first point of contact for customers around general inquiries, service requests events and incidents. This includes receiving, prioritizing, documenting, troubleshooting, and escalating end user service requests and incident overflow that come in through telephone, e-mail, walk-in and chat, along with responding to events from various monitoring tools. The service desk provides 24/7 support and shift flexibility is essential.

Education & Experience

Your background includes:

  • Post-secondary education in Computer Science or related fields or equivalent on the job experience.
  • Proficiency with the usage and configuration of Windows 7, Windows 10, Microsoft Office Suite, Office 365, IOS and Android devices, Active Directory, Bomgar, communications software and other PC software applications.
General Requirements

An asset in your background includes:

  • Experience as a Service Desk Technician supporting PC-based operating systems, local area networks and software applications.
  • Experience with two-factor authentication on e-mail and applications.
  • ITIL certification
Fundamental Requirements

You have the proven ability to:

  • Provide excellent customer service
  • Demonstrate exceptional interpersonal skills with a focus on rapport-building, listening and problem-solving.
  • Work well in a team environment
  • Be flexible and adaptable to business needs
  • Be highly self-motivated and self-directed
  • Cope well with potentially stressful situations
  • Prioritize and demonstrate strong attention to detail

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick  NA
Employment Status: Full-time

 

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.