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Technician, Service Desk and Event

Location: 

Saint John, New Brunswick, CA

Property Name:  Saint John
Req Id:  16875

Every day, we work to make hotel travel possible for all.  With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world.  So wherever and however people travel, Wyndham will be there to welcome them.  Our unmatched collection of iconic hotel brands delivers the experiences everyday travelers want however they choose to travel.  Our signature Count on Me service culture encourages each team member to be responsive, be respectful and deliver great experiences to our guests, partners and communities.

 

We have full time opportunities for experienced and dynamic Service Desk & Event Technicians at our Saint John, NB Office.  We welcome you to a role that offers the opportunity to work from home with company-provided equipment. You will be part of an established team who are committed to your success and delivery of our Count on Me service promise. 

 

Service Desk & Event Technicians are responsible for providing friendly and professional “Count on Me” service to our customers.  You will use your proven analytic and strong problem solving skills as the first point of contact for customers to resolve their general inquiries, service requests and incidents.  In this role you will receive prioritize, document, troubleshoot, and escalate end user service requests and incident overflow that come in by telephone, e-mail, walk-in, and chat.  The Service Desk & Event Technician is also responsible for responding to events from our monitoring tools, including logging event tickets and paging out to teams as required.

 

Our ideal candidate will have a demonstrated one (1) years’ experience working as a Service Desk Technician supporting PC based operating systems, local area networks and software applications,  two-factor authentication on e-mail and applications and ITIL certification. A post-secondary education in Computer Science or related fields or equivalent on the job experience and proficiency with the usage and configuration of Windows 7, Windows 10, Microsoft Office Suite, Office 365, IOS and Android devices, Active Directory, Bomgar, communications software and other PC software applications. You have exceptional customer service skills, demonstrate outstanding interpersonal skills with a focus on rapport-building, listening and problem-solving, highly self-motivated and self-directed and prioritize and demonstrate strong attention to detail.

 

Begin your Wyndham Experience now!

 

You will experience a commitment to your financial security, health, development and growth through comprehensive benefits, wellness and learning programs. 

 

Wyndham Hotels & Resorts fosters a workplace where all individuals are treated with respect and can achieve both personal and professional success.  Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work. 

 

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick  NA
Employment Status: Full-time

 

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.