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Sales Manager - Ramada Encore Newcastle-Gateshead



Property Name:  Ramada Encore Newcastle
Req Id:  21956

Ramada Encore by Wyndham Newcastle-Gateshead are looking for a Sales Manager to join the on-site team in Newcastle-Gateshead.


Wyndham Hotels and Resorts is one of the world’s largest hospitality companies. We currently have over 9000 hotels with presence in 73 countries worldwide. It is our goal to be the World’s leading Hotel Company to be with and stay with. We have a broad portfolio of 20 exciting hotel brands ranging from economy to the upper upscale sector. It is our objective to continue to delight all of our customers with our signature Count on Me! Service based on the principles to be responsive, be respectful and delivers a great experience.


The Sales Manager is responsible for maximising all sales opportunities through a structured, pro-active approach to develop the business in order to achieve/exceed the Hotel’s Sales & Marketing Plan.

The Sales Manager is a self-starter, with confidence in B2B selling and presenting to clients of all levels. You will be a natural “closer” and not shy in asking for the business to keep in line with your performance targets. The Sales Manager will have an understanding and appreciation of hotel operations, with a knowledge of accommodation reservations, groups management and reception with Opera and fluency of market segmentation. This is a client and guest facing role with much business secured in face-to-face prospecting, conversion of enquiry on property.

Duties and responsbilities

  • To secure and develop new local business and grow existing accounts for the hotels. Keeping in line with agreed market sectors and annual budgets relating to the Hotel.
  • To support appointment making, local marketing, reporting and in–house responsibilities. Customer appointments will be made to suit the client and this will involve some evening appointments (regular) and some weekends (occasional)
  • To positively approach all sales opportunities in order to maximise sales revenue and exceed budgeted sales targets / objectives.
  • To prepare hotels annual business plans and rolling 3 monthly sales plans in line with hotel budgets Research and identify new rooms and conference business in line with hotels business plans/budget.
  • Create and maintain contact with regular and new client Develop strong local product and competitor knowledge
  • To follow all Company guidelines and sales disciplines when meeting with clients.
  • To monitor local Companies performance each month, review performance for the top performing accounts

Other duties

  • Attend and present at monthly hotels sales meetings and regional / national meetings. To attend weekly meetings with the General Manager.
  • Achieve and exceed set objectives set at monthly sales meetings and business reviews
  • Prepare and submit rate tenders / RFPs on behalf of the hotel / group.
  • To monitor local Companies and the local planning authorities to take advantage of any new business opportunities.
  • Organise and carryout client entertaining, show rounds and FAM trips for key bookers (agent / direct) and main decision makers.
  • Attend and implement actions resulting from 1:1’s and Annual performance review
  • To comply with all Company and statutory requirements for fire, hygiene, health & safety procedures.

Background and experience

  • Hotel Sales Management Experience at sales manager / reservations / front office leadership role of minimum of two years in a branded hotel environment
  • Knowledge of PMS – reservations management / input and ideally Opera System experience
  • Must live within 45 mins drive from Newcastle Gateshead  
  • Fluency in English (Written and spoken)
  • Understanding of market segmentation and of local corporate contracting
  • Knowledge of the local area to Newcastle Gateshead

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Job Location: Ramada Encore Newcastle, Hawks Rd., Gateshead, Newcastle  NE8 3AD
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.