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Meeting Concierge


San Diego, CA, US, 92101

Property Name:  Wyndham San Diego on the Bay
Req Id:  20806

Wyndham is now seeking a Meeting Concierge to join our team at the Wyndham San Diego on the Bay location in San DiegoCalifornia.

Job Summary

The Meeting Concierge is liaison between Meeting Professionals/Catering Customers and all operating departments to ensure a high standard of organization and guest service throughout all convention and banquet meeting areas. This position provides a visible and accessible floor presence in order to anticipate, understand and act upon all client needs. 

Education & Experience

⦁    High school diploma or equivalent required.
⦁    1-year experience in events or related field strongly preferred.
⦁    Bi-lingual preferred.

Physical Requirements

⦁    Flexible and long hours sometimes required.
⦁    Light work – Exerting up to 20 pounds of force occasionally, and/or 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

⦁    Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
⦁    Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
⦁    Must be able to multitask and prioritize departmental functions to meet deadlines.
⦁    Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
⦁    Attend all hotel required meetings and trainings.
⦁    Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
⦁    Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
⦁    Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
⦁    Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
⦁    Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
⦁    Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
⦁    Must be able to maintain confidentiality of information.
⦁    Must be able to show initiative, including anticipating guest or operational needs.
⦁    Perform other duties as requested by management.
⦁    Maintain a friendly and warm demeanor at all times.
⦁    Excellent communication and organization skills. 
⦁    Computer skills, including, but not limited to, Microsoft Word, Excel.

Fundamental Requirements

⦁    Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
⦁    Proactively monitors customer functions interacting with meeting professionals and their attendees to ensure customer satisfaction. 
⦁    Reviews all relevant written communications (Group Resumes, Daily Even Lists, Banquet Event Orders, etc.) and verifies accuracy of room set and function space. 
⦁    Checks the set of each room prior to daily functions and events. 
⦁    Meets with Meeting Professionals/Catering Customers prior to the start of the first event to verify meeting specifications
⦁    Responsible for setting, attending and reviewing BEO's 
⦁    Works with Catering and Convention Services to ensure accuracy of room set, materials and attendance 
⦁    Continually inspects for cleanliness and maintenance of all function space, public areas and banquet areas.  Coordinates with all operating departments to ensure top product quality. 
⦁    Performs daily meeting room inspections.
⦁    Attends all daily operational meetings specified by the Director of Sales and Catering. *Must attend BEO review and resume meeting.
⦁    Provides daily support to the Catering/Convention Services Managers and Director of Banquets to ensure effective operation of either department

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Wyndham San Diego on the Bay1355 N Harbor DriveSan DiegoCalifornia  92101
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: San Diego