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Server On-Call

Location: 

Santa Monica, CA, US

Property Name:  Wyndham Santa Monica at the Pier
Req Id:  8294

Wyndham is now seeking a Server On-Call to join our team at the Wyndham Santa Monica at the Pier location in Santa MonicaCalifornia.

Job Summary

The Outlet Concierge is responsible for creating a welcoming, COM! Service experience to all guests in the Lobby, Lounge, Restaurant, Meeting and Pool areas of the Hotel.  The Outlet Concierge is the “face” of the Lobby experience and is responsible for proactively engaging guests to create their Food and Beverage experience or initiate interpersonal interactions to enhance the guest stay.  Specific tasks in the overall service experience include, but are not limited to, receiving and delivering guest food and beverage orders, collecting payment, assisting with questions, providing information about the Hotel and local community and responding to guest complaints/concerns independently.

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements
• Flexible schedule required, ability to work 8-hour shifts between the hours of 6am and 11pm required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand, walk, lift and bend during the entire shift.
• Must be able to maneuver throughout the Guest Floors, Lobby, Lounge, Restaurant, Meeting Room and Pool while carrying food & beverage items.
General Requirements
• Must have a valid Food and Alcohol Handler Certificate from State approved agency. 
• Must have working knowledge of cocktails commonly requested in hotels.  Examples of this would be – Screwdriver, Margarita, Cosmopolitan, Bloody Mary, Mimosa etc.
• Must be able to communicate verbally at a high level with all level of employees and guests in a clear, attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by co-workers and guests.
• Must be able to resolve guest requests/concerns independently and in line with our COM! Service culture to result in a positive guest experience. 
• Must be able to multitask and efficiently complete daily tasks to be available to be responsive to guest needs.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
Fundamental Requirements
• Greet and seat guests at appropriate tables in a timely manner.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Consistently upsell food, beverage and promotional items to guests.
• Receive and deliver food and beverage orders in all FB areas.  Example of this would be - the Lobby, Lounge, Restaurant, Meeting Space, on guest floors and in the Pool Area.  
• Collect payment and ensure proper settlement of checks.
• Ensure orders are delivered on time.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Participate in plate-up/presentation of select food and beverage items as trained
• Be able to describe beer, wine and liquor options on the hotel alcoholic beverage list to sell to guests and respond to guest inquiries
• Be able to prepare and serve Liquor, Cocktails, Wine and Beer in line with Tips guidelines and to guest specifications 
• Know and understand the state liquor laws.
• Ensure work areas are neat and clean.  Ensure that tables are cleared promptly.
• Be attentive of guests’ needs assist in providing a pleasant dining experience.
• Set trays and tables to standards.  Ensure that tables and side stands are kept stocked, tidy and clean.
• Perform opening and closing duties and side-work according to station rotation assignment and established checklist.
• Breakdown trays of soiled dishes and linen according to established standards.
• Bus all tables removing soiled dishes during service and throughout the shift.
• Prepare and submit required shift closing reports in a timely manner.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Be fully competent in the operation of the P.O.S system.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Respond to guest complaints independently and in a timely manner.  Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Ensure communication with oncoming shift.
• Answer the telephone according to standards.
• Provide information and assist guests concerning: hotel, hotel restaurants and local attractions and general directions. 
• Know available brochures and way-finding documents at the Front Desk and provide to guests on request.
• Be aware of daily Hotel functions and their location in the hotel in order to assist and direct guests. 
• Know all emergency procedures and be able to assist and/or respond accordingly.
• Be familiar with fire extinguishers, locations and know how to use them.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Wyndham Santa Monica at the Pier120 Colorado AvenueSanta MonicaCalifornia  90401
Employment Status: On-Call

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.


Nearest Major Market: Los Angeles