Security Supervisor - Wyndham Grand Manama - Kingdom of Bahrain

Location: 

BH

Property Name:  Wyndham Grand Manama
Req Id:  3713

Wyndham Grand is now seeking a Security Supervisor - Wyndham Grand Manama - Kingdom of Bahrain to join our team at Wyndham Grand Manama in ManamaManama.

Job Summary

The Security Supervisor is responsible for directing the day-to-day operation of the Safety and Security department, providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Wyndham rules and regulations.

Education & Experience

  • High School diploma or equivalent and/or experience in a hotel or a related field required.
  • At least one year of progressive experience in a hotel or related field preferred.
  • Previous supervisory responsibility preferred.

Physical Requirements

  • Flexible and long hours sometimes required.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Ability to climb and descend stairways and run.
  • Ability to physically deter individuals who pose a threat to employee and/or guests.

General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Fundamental Requirements

  • Supervise security staff.
  • Assign shifts and designate duties.
  • Conduct training for the security staff.
  • Supervise investigations.
  • Arrange and implement procedures for emergency situations such as fire, bomb threats, hurricane, etc.
  • Be an active member of safety committee.
  • Review payroll for department.
  • Review daily activity log at the beginning of each shift.
  • Check identification of visitors and employees, if applicable.
  • Check and document packages.
  • Open secured areas for authorized personnel.
  • Complete incident/accident reports in a clear and concise manner.
  • Maintain daily activity log.
  • Conduct assigned tour of building.
  • Investigate all reported thefts, accidents and security complaints.
  • Assist in all fire and/or emergency situations.
  • Provide escort to guests and/or employees as necessary.
  • Respond to all types of alarms.
  • Monitor TV camera, if applicable.
  • Administer Heimlich Maneuver and or First Aid/CPR as necessary.
  • Conduct investigations relative to property losses, guest and employee accidents and illnesses, and crimes against the hotel.
  • Check packages and document all deliveries.
  • Patrol the area to insure they are secure and free of unauthorized persons and disturbances.
  • Provide escorts to persons carrying money, or other requests.
  • Issue and inventory pagers, radio equipment and keys on a daily basis, if applicable.
  • Conduct basic First Aid training.

COMPANY OVERVIEW:Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

 

Job Location: Wyndham Grand Manama, Building 450, Road 4611, Block 346 Manama Seafront, Manama, Manama  NA
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.