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Sous Chef - Ramada Encore Newcastle-Gateshead



Property Name:  Ramada Encore Newcastle
Req Id:  21939

Ramada Encore Newcastle-Gateshead is now seeking a Sous Chef to join our team.

Job Summary

The incumbent will be supporting the Kitchen Manager in ensuring the efficient and effective running of the kitchen, plus ensuring and maintaining standards of cleanliness relating to the working areas and equipment in the kitchen, complying with company standards and legal requirements.


  • To ensure all food is served to the required company standard.
  • To aid the Kitchen Manager in implementing all new menus.
  • To strive and anticipate customer needs wherever possible, and to react to these to enhance customer satisfaction. 
  • To ensure that you are correctly dressed, adhere to high personal hygiene standards.
  • To maintain a professional working relationship with the food service team
  • To comply with all regulations as stated in the normal operating procedures.
  • To provide first class service to the hotel guest
  • To understand the impact of effective cost control while undertaking the role.
  • To demonstrate an understanding of the need to control operating costs and energy conservation to the hotel and company standards.
  • Cleaning chemicals are used as directed, to achieve desired results and reduce wastage.
  • All maintenance issues reported immediately following the correct procedure.
  • When undertaking purchasing for the department that it is within the company guidelines. To participate in the monthly stock take at your Line Managers request, to action any discrepancies immediately
  • To undertake all budgetary controls to achieve budgeted gross profit. Consideration given to stock control and rotation, purchasing, price and portion control, and wastage.

Other Duties

  • To comply with all Food Safety standards
  • To abide by all company and legal food safety standards
  • To ensure that you hold an appropriate food hygiene certificate and all new procedures comply with food safety policy.
  • To ensure that a good level of product and local knowledge for guests when requested.
  • Must be aware of departmental and relevant hotel facilities, restaurant / bar opening times, disabled facilities and room types etc.
  • Knowledge of local area i.e. Local shops and places of interest
  • Know who to direct guests to if unable to answer queries.
  • To ensure that Learning and Development is undertaken to enable you to fulfil your job role.
  • Attend hotel and departmental induction.
  • Attend Job chats and Performance Reviews
  • Development through NVQ training
  • Being a Buddy for new starters.

Other Responsibilities

  • To ensure high standards of cleanliness and service are achieved in all designated areas.
  • To maintain the standards of cleanliness of all materials passing though these areas to company policy. These areas of responsibility will include: Machinery; Cooking equipment; Crockery and cutlery; Pots and Pans; Floors and tiles; Work surfaces; Refrigerators and Storage areas.
  • To ensure sufficient material for the performing of cleaning duties are collected from the stores.
  • To dispose of rubbish into area outlined by the Kitchen Manager and to maintain standards of cleanliness in these areas.
  • To ensure that you are correctly dressed, adhere to high personal hygiene standards.
  • Ensure all standard checklists are used as prescribed.
  • To maintain a professional working relationship with the food service team

Health & Safety

  • To ensure co-operation and compliance with all legislation relevant to your role in the business.
  • Must attend all H & S, Fire and Food Safety Training as directed by designated Line Manager.
  • Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
  • Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.
  • To have a complete understanding of hotel and Company procedure in the event of a fire.
  • To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve action and appropriate training.
  • Ensure security for both self and all departments


Key Competencies

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.


Building Trust
Business Acumen
Count on Me
Decision Making
Driving Results
Leadership Effectiveness
Valuing Diversity

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Job Location: Ramada Encore Newcastle, Hawks Rd., Gateshead, Newcastle  NE8 3AD
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.