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Supervisor de Recepción

Location: 

CR

Property Name:  Wyndham Tamarindo
Req Id:  24551

Wyndham is now seeking a Supervisor de Recepción to join our team at Wyndham Tamarindo in Tamarindo, Guanacaste.

Propósito

Liderar, supervisar y controlar todas las funciones realizadas por el departamento de recepción, validar que todos los procedimientos se cumplan de acuerdo con los estándares de la empresa.

Principales funciones y responsabilidades

  • Supervisar y coordinar las funciones del equipo de Recepción, asegurando el cumplimiento de procedimientos, estándares y checklist diarios

  • Revisar reportes de recepción, facturación electrónica y su conciliación con el sistema, en coordinación con Contabilidad y Cuentas por Cobrar

  • Gestionar la asignación de habitaciones para socios Wyndham Rewards (categorías Gold y Diamond)

  • Administrar la comunicación interna y externa, dando seguimiento a correos de Reservas y Grupos

  • Controlar el manejo de dinero y valores: caja chica, cajas de recepción, arqueos y apertura de cajas fuertes cuando sea necesario

  • Atender y resolver situaciones con huéspedes, garantizando una adecuada experiencia de servicio

  • Organizar turnos, horarios, descansos y cobertura operativa del personal de recepción, incluyendo la gestión de ausencias

  • Brindar soporte operativo y administrativo a los departamentos de Reservas, Housekeeping y demás áreas, asegurando la fluidez de la operación

  • Velar por el cumplimiento de normas institucionales relacionadas con presentación personal, uso de uniforme, gafetes y desempeño del equipo

  • Elaborar y enviar reportes operativos, administrativos y financieros (facturación, proveedores, horas extras, reportes Wyndham y Medallia) según la periodicidad establecida

  • Manejar y resguardar información confidencial vinculada a políticas, procedimientos y estándares de la empresa

  • Ejecutar cualquier otra función inherente al puesto que le sea asignada

Educación y experiencia

  • Formación deseable como Bachiller Universitario en Turismo, Hotelería o carreras afines, y contar con 1 o 2 años de experiencia en posiciones similares

  • Manejo de Paquete Office (Word, Excel y PowerPoint)

  • Capacidad de análisis, planificación, aprendizaje y resolución de problemas

  • Buen manejo de la comunicación oral y escrita, atención al detalle y orientación a resultados

  • Adaptabilidad al cambio, organización del tiempo, trabajo bajo presión y ética profesional

  • Habilidades interpersonales: trabajo en equipo, liderazgo, negociación, manejo de conflictos, orientación al cliente y coaching

  • Aptitudes psicomotoras y tecnológicas para el uso de herramientas informáticas

  • Dominio de un segundo idioma (80–90 % oral y escrito)

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

 

Job Location: Wyndham Tamarindo, 200 Meters East 800 Meters North, Tamarindo, Guanacaste  50309
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

Apply now »