General Manager


The parish of St.Philip, Sam L, BB

Property Name:  Sam Lord's Castle Wyndham Grand Resort
Req Id:  23590

Wyndham Grand is now seeking a General Manager to join our team at Sam Lord's Castle Wyndham Grand Resort in Barbados, Belair.

Job summary

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.


Principal tasks & responsabilities

Lead and coordinate all areas / hotel sectors to achieve expected performance. Ensure the best customer experience while delivering the required EBITDA.


Lead and inspire EXCO members and the rest of the hotel staff through specific management actions, training, and staff recognition. Lead by Example and promote Teamwork. Maximum Leader of Wyndham’s Count on Me Culture.


Collect and analyze information, prepare Income Statements and Forecasts in order to make decisions related to increasing hotel Rev Par and profitability. On a monthly basis, forecast the hotel financial
position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast. Supervise and control hotel billing to ensure compliance with the annual budget.


Ensure the cleanliness, maintenance, safety of the physical property through inspections and preventive maintenance programs with the Housekeeping Supervisor and Engineering Supervisor.


Monitor guest reviews in order to improve the online reputation and hotel services. Promote and implement an environmental conscious culture.


Play a pivotal role in hotel sales efforts to include meeting clients, contacts, and potential clients. Tour the operating departments, daily making adjustments as needed via department heads. And conduct or assist in weekly staff meetings, including the review of previous and future sales and operations efforts.


Assist in creating a positive team-oriented / guest focused environment through employee training & development, communication and motivation. Empower, coach and counsel the management team according to Wyndham’s S.O.P.s and ensure that managers comply with standards of performance.

Education & experience

  • At least 6 years progressive experience as a General Manager in an all-inclusive hotel in the Caribbean
  • Preferably be a citizen or resident of one of the member countries of the Caribbean
  • Community (CARICOM)
  • Bachelor Degree in Tourism and Hospitality / Business Administration
  • Leadership skills
  • Must be effective in handling problems, including anticipating, preventing, identifying
  • and solving problems as necessary
  • Background in the sales area
  • Management of the Office package
  • Advanced level of English language
  • Intermediate level of Spanish Language (desirable)
  • Management of PMS (Opera)




Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Sam Lord's Castle Wyndham Grand Resort, The parish of St.Philip, Sam Lord's Castle, Barbados, Belair  N/A
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.