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Audio Visual Manager


Toronto, Ontario, CA

Property Name:  Dolce Intl BMO Canada
Req Id:  21368

Dolce is now seeking a Audio Visual Manager to join our team at Dolce Intl BMO Canada in Toronto, Ontario.

Job Summary

Wyndham Hotels and Resorts is searching for a Audio / Visual Manager who will be reporting to Director of Sales and Conference Planning, Hospitality Operations. Audio / Visual Manager will oversee the day-to-day operations of the Audio / Visual department.

Education & Experience

Basic Qualifications
•    Requires advanced knowledge of specialized or technical field or a thorough knowledge of the practices and techniques of a professional field.  May require knowledge of policies and procedures, and the ability to determine a course of action based on these guidelines.
•    This position requires a minimum formal education of an Associate’s degree or certification equivalent and a minimum of five years job-related experience.
•    Knowledge of  MS Teams, Zoom or other virtual event platforms
•    Knowledge of digital audio/Dante network certification/Yamaha QL5 Mixer
•    Knowledge of Barco Event Master S3 programming 
•    Knowledge of integrated AV systems with Crestron, Biamp, Cisco, Extron
•    Background in Live Event staging & directing 

The offer of employment is conditional upon you having received two doses of a COVID-19 vaccine series approved by Health Canada, at least 14 days prior to your start date. When you commence employment, you will be asked to show your Ministry of Health vaccine proof before commencing employment. 
Please do not email this to us as we will only observe the information and document that it has been seen. In the event you are not able to be vaccinated as a result of a ground protected reason under the Human Rights Legislation, you may submit a written request for accommodation with an explanation of the ground and/or any supporting documentation to assist in the determination of exemption from this condition. 
If you request accommodation, we will follow up with you for further information if necessary.

Physical Requirements

•    Regular exposure to stresses.
•    The workload required to perform this job requires ability to adapt to change.
•    Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.
•    Some portions (10 – 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day.
•    Generally free from exposure to dirt, odors, noise, temperature / weather extremes, or unlevel, slippery, or unstable working surfaces.
•    Work may require evening, night, holiday, or weekend assignments on occasion.  Schedule varies according to business demands and needs.
•    Some portions (10 – 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials.
•    Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures.
•    Responsible for reviewing, clarifying, and administering all safety related policies and procedures for a specific department of Dolce.
•    Position does not require travel to other Dolce properties or client locations.  Work is completed on the property.

General Requirements

•    Always provide a Great Guest Experience.
•    Protect the assets of the property.
•    Maintain professional appearance and behavior when in contact with customers and fellow associates.
•    Follow policies and procedures in training manuals and the associate handbook.
•    Always remember our partnership with our clients, fellow associates, and investors to provide quality service and maintain profitability.
•    Establish self-improvement goals by staying current with necessary training requirements for this position.
•    Practice the principles of the Count on Me! culture.
•    Regular attendance in conformance with the standards established by Dolce International is essential to the successful performance of this position.
•    Recognize that despite all efforts the company makes, the ultimate responsibility for employee health and safety rests directly with the individual.  It is a condition of employment for all associates to conduct their duties in a safe and healthful manner.

Fundamental Requirements

Essential Functions
•    Manages the day-to-day operations of the department.
•    Performs human resource functions for staff, including scheduling, supervising, training, and appraising performance.
•    Oversees video production.  Assists with video editing, shooting, and directing when required.
•    Oversees event production.  Operates, camera, sound, set lighting, edits content
•    Coordinates the set-up, testing, and repair of audio / visual equipment.  Troubleshoots audio / visual problems as needed.
•    Confirms equipment bookings.  Gathers information.  Arranges for equipment rentals.
•    Provides software and hardware assistance when needed.
•    Liaises with facilitators and coordinators to give advice on equipment requirements.
•    Coordinates and carries out videoconferencing, using various platforms (Webex, Teams, Zoom and others).
•    Researches, recommends, and purchases equipment.
•    Prepares and provides AV Quotes directly to both internal and external clients for, Face to Face, Hybrid or Virtual Events
•    Contracts and coordinates outside contractors for larger events when required. 
•    Works closely with IFL Premises Manager regarding IFL equipment upgrades and replacement.
•    Researches new technology platforms, in addition to training staff on the new platform, as well as providing demo’s to clients
•    Produces logos, PowerPoint templates, slides, and keypad response system sessions.
•    Assist in the Health & Safety program by ensuring that section 25 & 26 of the OHSA are being followed; conduct employee training and accident investigations; coordinate Health & Safety training within the department.
•    May be required to perform additional and / or different responsibilities from those set forth above.

Dolce International offers a diverse, dynamic, and thriving environment that supports career development for all of our associates.



Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,000 hotels across over 95 countries on six continents. Through its network of more than 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs more than 4,000 team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all.

Job Location: Dolce Intl BMO Canada3550 Pharmacy AvenueTorontoOntario  M1W 3Z3
Employment Status: Full-time

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.