Sales Manager


Toronto, ON, CA, M1W 3Z3

Property Name:  Dolce Intl BMO Canada
Req Id:  22503

Dolce is now seeking a Sales Manager to join our team at Dolce Intl BMO Canada in Toronto, Ontario.

Job Summary

Wyndham Hotels and Resorts is searching for a new Sales Manager who will be reporting to Director of Sales.

Education & Experience

Basic Qualifications
•    Must have 3 years hotel sales management experience in Group Corporate and Association Sales
•    Proficiency with Amadeus Meeting and Events/Salesforce and Microsoft applications necessary
•    Valid G full driver’s license needed
•    Must have a college level certification in hospitality or business management

Physical Requirements

General Requirements

•    Proven and creative sales prospecting skills. Experience with cold calling on clients.
•    Experience with respect to Group Corporate and Association Sales and Hybrid meetings
•    Knowledge of all departments of hotel.
•    Ability to analyze market data and translate it to a plan to target new business through Knowland Reports, etc.
•    Sales Blitz experience and participation. 
•    Successful at making presentations to key decision makers.
•    Must be able to read and write in English to facilitate the communication process.  Requires good communication skills, both verbal and written. 
•    Ability to communicate customer needs and resolve complaints.
•    Sales ability and skill in both oral and written form.
•    Ability to identify and develop accounts with group rooms and catering needs.
•    Ability to establish and master goals.
•    Must possess basic computational ability.   
•    Must possess computer skills, including, but not limited to Microsoft Word, Excel, Power Point and Amadeus Meeting and Events/Salesforce

•    Always practice Great Customer Experience.
•    Protect the assets of the property.
•    Maintain professional appearance and behavior when in contact with customers and fellow associates.
•    Follow policies and procedures in training manuals and the associate handbook.
•    Always remember our partnership with our clients, fellow associates, and investors to provide quality service and maintain profitability.
•    Establish self-improvement goals by staying current with necessary training requirements for this position.
•    Practice the principles of the Count on Me! culture.
•    Regular attendance in conformance with the standards established by Dolce International is essential to the successful performance of this position.
•    Recognize that despite all efforts the company makes, the ultimate responsibility for employee health and safety rests directly with the individual.  It is a condition of employment for all associates to conduct their duties in a safe and healthful manner.

Fundamental Requirements

Essential Functions
•    Manages a designated market territory based on annual room night and catering revenue target.  Actively prospects and solicits new accounts to meet/exceed revenue goals through telephone solicitation, conducting outside sales calls, online bidding/contracting, site inspections, client entertainment, RFP responses, and written communication. Targets key relationships with customers directly and through other sources including travel industry, CVB, etc.  Meets solicitation and maintenance call requirements.
•    Works with Conference Planners and other Sales Managers to assure maximum utilization of facility.
•    Prepares weekly sales reports and other departmental reports as designated. 
•    Participates in business review meetings, bi-weekly sales meetings as needed.
•    Participates and professionally represents the hotel in industry related professional organizations, trade shows, community events, networking events, and sales trips.
•    Develops and maintains knowledge of market trends, competition and customers.  Also develops and maintains knowledge of Dolce company hotel and brand products and services, sales policies and SOPs and adheres to those policies and procedures.
•    Participates in cross-property selling programs by prospecting for new business from opportunity accounts near property that have outbound potential for other Wyndham and Dolce Hotels and Resorts and partners and supports the overarching strategies of the Global Sales Organization.

Dolce International offers a diverse, dynamic, and thriving environment that supports career development for all of our associates.



Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.


Job Location: Dolce Intl BMO Canada3550 Pharmacy AvenueTorontoOntario  M1W 3Z3
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.