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Engineering Manager

Location: 

Tulum, ROO, MX

Property Name:  Esplendor by Wyndham Tulum Nook
Req Id:  11652

Wyndham Hotels & Resorts is now seeking a Engineering Manager to join our team at Esplendor by Wyndham Tulum Nook in TulumQuintana Roo.

Job Summary

The Engineering Manager will contribute to the performance of the hotel by assisting in managing the day to day operation of the department by providing necessary support, coordination and feedback at all times. He / She will execute maintenance related works and supervises the Engineering & Maintenance associates, provide quality service and guest satisfaction and safety.

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

 

Key Responsibilities

Engineering & Maintenance Administration

  • Responsible for overall day to day operation, ensuring compliance with local regulations and company standards.
  • Inspects that working condition of the engineering systems and ensure that all standards are maintained.
  • Conducts routine inspection of the property and completing the check lists.
  • Flags any major problem/emergency such as emergencies, accidents, and relevant items to the General Manager.
  • Contributes to the hotel profitability, by ensuring the serviceability of the Engineering Department.
  • Participates and actively involves in energy conservation programs and cost effective maintenance works.
  • Educating and training all Engineering and general hotel staff in work safety standards, engineering standards, and provides technical information as required.
  • Monitors and ensures that guest complaints are attended as per standard time to make sure the guests are satisfied.
  • Supervises preventive maintenance and repairs conducted in the property.
  • Knowledgeable on hotel facilities and services to assist guests as appropriate.
  • Prepares and maintains schedules, logs, records and other documentation to ensure a smooth operations and minimize liabilities.
  • Prioritizes engineering service requests to ensure guest convenience and satisfaction.
  • Ensures that engineering and work areas are in order and clean condition.
  • Regularly examines, tests and maintains life safety systems to protect guests, employees and assets.
  • Plans, monitors and controls the department expenses.
  • Keeps a professional and positive attitude and actions when communicating with guests and associates at all time.
  • Reports any incident of guest dissatisfactions or unusual matters of significance to management so that corrective measures may be taken.
  • Performs special projects and other responsibilities as assigned.
  • Resolves operational problems in compliance with the hotel policies and procedures.

Leadership

  • Maintaining a business environment based on the Code of Conduct and Company Vision.
  • Promotes teamwork and quality service through daily communication and coordination with team.
  • Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
  • Leadership of direct reports of the Engineering & Maintenance.
  • Collaborates with Human Resources with the recruitment and selection process of the Engineering & Maintenance department. Conducts interviews for relevant roles in conjunction with HR. Timely runs performance management process, ensures associate development and motivation, and takes care of team member counselling or any disciplinary issues.
  • Conduct regular coaching sessions / 1:1s with direct reports.
  • Ensure that the department is fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
  • Ensure 100% compliance with all mandatory training for the departments.
  • Controlling the absences and payroll in the department in conjunction with the HR Leader on property to ensure accuracy and raises any areas of concern.

 

Education & Experience
  • A minimum of 2 years in a similar position in a branded hotel.
  • Diploma in engineering field.
  • Any certificate in safety systems.
  • Ability to effectively and efficiently supervise staffs.
  • Knowledge of engineering.
  • Attention to details.
  • Organizational skills.
  • Good communication skills.
  • Demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Esplendor by Wyndham Tulum Nook, Región 008, SM 000, MZ 675, Lote 001, Lote 002 Y Lote 003, Tulum, Quintana Roo  77760
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.