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HR Coordinator


Tulum, ROO, MX

Property Name:  Esplendor by Wyndham Tulum Nook
Req Id:  11656

Wyndham Hotels & Resorts is now seeking a HR Coordinator to join our team at Esplendor by Wyndham Tulum Nook in TulumQuintana Roo.

Job Summary

The role holder will contribute to the performance of the hotel by supporting the property with HR support relating to hiring, retention, engagement, training, communication, employee relations HR record keeping / filing, and liaising with the Payroll function to ensure compliance and accuracy.

The HR Coordinator is supporting the delivery of activities, processes and procedures which support the existing team and the growth of the business. They will build positive and effective working relationships with the members of the management team in order to drive development, effectiveness, engagement and retention in line with the needs of the business.

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.


Key Responsibilities

HR Administration

  • Assist the General Manager with using business forecasts to set work schedules in accordance with budgeted labor costs. Adjust schedules as needed to meet business demands.
  • Ensure the smooth workflow of the various HR functionalities as to maintaining and providing the needed support to Team members and Supervisors at all times. This includes, but is not limited to filing, administration of starters and leavers and support to payroll.
  • Ensure that member files audits are carried out on a regular basis, ensuring compliance with local regulations and company standards.
  • Payroll to be reviewed and checked prior to the GM/Director of Finance or Financial Controller signing.
  • Letters and communications to be produced for the team members in a timely manner.
  • Ensure Onboarding process to be seamless.
  • Manage the administration tasks relating to a team member start and departure.
  • Support with monthly payroll updates administration: checking worked hours, holidays, absences, overtime, lieu days, lateness, etc.
  • Partner with the HR Corporate team on the implementation and communication of the Company’s policies, guidelines, and practices in the local environment.


  • Manage the job postings and candidate tracking, ensuring all applications are responded to in a timely manner.
  • Conduct interviews, ensuring a superior candidate experience.
  • Filling in annual salary and benefit surveys.
  • Ensure that the arrival experience is as good as the guests.
  • Ensures that the recruitment process is managed according to Wyndham standards.


  • Conduct regular training to the hotel staff.
  • Ensure Mandatory Training guidelines are met.
  • Identify areas of opportunity in the property and develop a plan to meet the hotel’s training requirements.

Associate Engagement

  • Responsible to ensure that all team member notice boards are kept updated e.g. new joiners, promotions, awards, engagement results etc.
  • Responsible for the upkeep of the hotel newsletter and associate handbook.
  • Ensure that clean and hygienic, well-kept staff areas are maintained at all times.
    Any other reasonable duties as directed by the Regional Director of HR / Hotel GM.
    Alongside these key responsibilities, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! Service culture to be responsive, respectful and deliver a great experience.
Education & Experience
  • Minimum 2 years’ experience working in similar roles.
  • HR / business / hospitality management qualification is an advantage.
  • Fluency in English is an advantage.
  • Microsoft Office package advanced skill level is a desirable, intermediate level is a must.
  • Excellent relationship management skills.
  • Attention to detail.
  • Positive can-do attitude.
  • Demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Esplendor by Wyndham Tulum Nook, Región 008, SM 000, MZ 675, Lote 001, Lote 002 Y Lote 003, Tulum, Quintana Roo  77760
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.