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Safety and Security Manager

Location: 

Tulum, ROO, MX

Property Name:  Esplendor by Wyndham Tulum Nook
Req Id:  11660

Wyndham Hotels & Resorts is now seeking a Safety and Security Manager to join our team at Esplendor by Wyndham Tulum Nook in TulumQuintana Roo.

Job Summary

The Safety & Security Manager is responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets. Also ensuring that all hotel properties are adequately secured at all times.

Responsible for preparing daily incident reports, requisitions and other inter office memos and ensure that all allegations of the crime and other incidents are investigated and properly recorded.

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

 

Key Responsibilities
  • Direct and coordinate the activities of all security personnel.
  • Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
  • Ensure the safety and security of guest, staff, visitors and contractors at all times.
  • Responsible to manage all safety & security, Fire Life Safety and food hygiene risks faced by the hotel.
  • Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
  • Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
  • Track departmental safety record and document medically treated and non-treated injuries.
  • Oversees and guides the efforts of the Accident Prevention Committee, and the Fire and Safety Committee.
  • Oversees first aid program for guests and employees.
  • Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
  • Assign duties and schedule staff for balancing needs of the hotel and productivity standards.  
  • Monitor staff activity and coach subordinate performance.
  • Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
  • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
  • Ensure compliance with all company and local security standards and preventative measures.
  • Monitor and follows proper key control guidelines in loss prevention and in the property.
  • Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
  • Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
  • Develop and advise key personnel of emergency procedures.
  • Implements action plans to monitor and control risk.
  • Establish crisis management and contingency planning.
  • Conduct regular walk through rounds for observing the entire hotel.
  • Supervision of all Security Personnel and giving clear direction on all security related aspects.
  • Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and / or guests.
  • Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
  • Interview, select, review and train new security officers according to hotels standards to maintain order throughout the hotel. Security staff can be in-house or third-party.
  • Be available 24 hours a day for genuine emergencies within the property.
Education & Experience
  • Fluency in English in both written and spoken and the capability to follow safety and security rules and procedures without compromises at all times is essential.
  • High school diploma or degree from an accredited university.
  • Proficiency in Computers, CCTV, Fire and Safety systems.
  • At least 5 years of experience in corporate security / law enforcement / worked in a hospitality environment.
  • Demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Esplendor by Wyndham Tulum Nook, Región 008, SM 000, MZ 675, Lote 001, Lote 002 Y Lote 003, Tulum, Quintana Roo  77760
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.