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Food & Beverage Supervisor - Wyndham Grand Doha West Bay Beach

Location: 

West Bay Doha, QA

Property Name:  Wyndham Grand Doha West Bay
Req Id:  18441

Wyndham Grand Doha West Bay Beach is now seeking a Food & Beverage Supervisor to join our team in Qatar.

Job Summary

The Food & Beverage Supervisor will contribute to the performance of the hotel by supervising F&B team members in the designated sections and serving customers to ensure their needs are met with high quality service in a timely manner. The F&B Supervisor is responsible for ensuring smooth day-to-day restaurant operations as per the restaurant set standards and procedures.

KEY RESPONSIBILITIES

General duties

  • Participates in achieving the organization’s goals, the set targets of the outlet and ensure proper implementation of the SOP.
  • Ensures that checklists, requisitions and proper opening and closing functions are being completed each shift.
  • Ensures that all steps of services as outlines in training materials are being followed on a daily basis.
  • Ensures that all standards and restaurant cash handling procedures are met.
  • Ensures all daily and monthly reports are detailed and submitted in a timely matter.
  • Assists the F&B manager in planning and setting up special meetings and events.

Communication & interaction

  • Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
  • Communicates with guests and team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Solicits feedback from guests concerning the service and food & beverage offerings in the outlet.
  • Does 121 training on service standards and quality on a regular interval or in case the need shows it
  • Conducts, upon need, briefings and monthly meeting for the assigned team members.

Customer Satisfaction

  • Greets customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction.
  • Proposes new, creative and sound alternatives to improve customer satisfaction.
  • Handles customer’s complaints appropriately while ensuring continuous client satisfaction.
  • Overviews the food and beverage preparation and presentation process before serving to meet customer satisfaction.

Training & Development

  • Conducts effective induction and orientation sessions.
  • Identifies and assesses future and current training needs.
  • Draws an overall or individualized training and development plan.
  • Monitors and evaluates the trainers and the training program’s effectiveness and success.

SKILLS & COMPETENCIES

  • Teamwork
  • Commercial Understanding
  • Customer Focus
  • Decision Making
  • Initiative
  • Cultural Awareness
  • Developing and Motivating Others

EXPERIENCE, CERTIFICATION & EDUCATION

  • Technical Degree in Food and Beverage or Hospitality Management
  • 3 - 4 years of experience in F&B operations, out of which 2 year in a similar supervisory role
  • Good knowledge in both written and spoken English, any additional language is a plus.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Job Location: Wyndham Grand Doha West Bay, West Bay Doha, Diplomatic Area, Plot number 2003, Doha, Doha  66626
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.