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Front Office Associate - Wyndham Grand Doha West Bay Beach

Location: 

West Bay Doha, QA

Property Name:  Wyndham Grand Doha West Bay
Req Id:  18242

Wyndham Grand Doha West Bay Beach is now seeking a Front Office Associate to join our team in Qatar.

Job Summary

The Front Office Associate operates the telephone switchboard station in order to answer telephone calls and process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. He role holder advises guest of any messages (e.g. voicemail, e-mail, faxes) received for them and send to room, if required. He/She answers, records, and processes all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g. Bellman, housekeeping, engineering) and follows up with guest to ensure their request has been met to their satisfaction. He/She provides information to guests about room features, property amenities, and local areas of interest. He/She assists guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

KEY RESPONSIBILITIES

Main Duties

  • Ensures Wyndham Hotels & Resorts standards, policies and procedures are adhered to all times
  • Greets and welcomes all guests approaching the Front Desk in accordance with WH&R standards
  • Is able to perform all Front Office duties like check-in and check-out of guests, answering the
    phone according to the hotel etiquette, assists guests with their inquiries, takes reservations and
    performing administrational tasks
  • Is familiar with all the Front Office software required for the position
  • Ensures that all hotel standards are met when assisting the guests and handling information
  • Answers guest inquiries about hotel services, facilities and hours of operation in a timely manner
  • Reviews Front Office logs, Trace File and Credit Limit daily
  • Answers inquiries from guests regarding restaurants, transportation, entertainment, etc.

Other Duties

  • Is familiar with all in-house groups
  • Is aware of closed out and restricted dates
  • Coordinates with Front Office Supervisor in performing daily task or during the shift
  • Is familiar with hospitality terminology
  • Has knowledge of emergency procedures and assist as needed.
  • Uses proper etiquette at all times when communicating with guests and team member
  • Is able to perform and complete all tasks and duties on the shift checklist in a timely and efficient
    manner
  • Maintains and market promotions and guest programs
  • Maintains a clean work area
  • Performs any other works as and when assigned by the supervisor and/or management.

SKILLS & COMPETENCIES

  • Knowledge of Front office services
  • Business and basic accounting principles and practices
  • Organizational skills
  • Work under pressure
  • Attention to details
  • Customer service orientated skills
  • Good communication skills both verbal and writing in English, any additional language is an a plus

EXPERIENCE, CERTIFICATION & EDUCATION

  • A minimum of two years in a similar role in a branded hotel
  • Diploma in hospitality management
  • Computer literacy
  • Candidates based in Doha are preferred

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Job Location: Wyndham Grand Doha West Bay, West Bay Doha, Diplomatic Area, Plot number 2003, Doha, Doha  66626
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.