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Guest Relations Agent - Wyndham Grand Doha West Bay Beach

Location: 

West Bay Doha, QA

Property Name:  Wyndham Grand Doha West Bay
Req Id:  18244

Wyndham Grand Doha West Bay Beach is now seeking a Guest Relations Agent to join our team in Qatar.

Job Summary

The Guest Service Agent will work with the front Office team to provide services for Guests to contribute to an overall exceptional experience from check-in through and complete audits, as required. He / She provides information to guests about room features, property amenities and local areas of interests. The guest service agent will log all guest requests o issues into computer, contact the appropriate individual or department (e.g. Bellman, housekeeping, engineering) and follow up with guest to ensure their request has been met to their satisfaction. He/she operates the telephone switchboard station in order to answer telephone calls and process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.

KEY RESPONSIBILITIES

Main Duties

  • Ensures that the Hotel brand standards, policies and procedures are adhered to at all times.
  • Achieves positive outcomes from guest queries in a timely and efficient manner
  • Ensures an efficient reception experience for Guests, including check in/out, and complete audit procedures as required
  • Ensures that FOM/Sup is kept fully aware of any relevant feedback from guests and/or other departments.
  • Demonstrates a high level of customer service at all times.
  • Demonstrates a knowledge of hotel room categories, room rates packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximizes room occupancy and uses up-selling techniques to promote hotel services and facilities
  • Uses the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • Complies with hotel security, fire regulations and all health and safety legislation.
  • Reviews front Office logs, trace file and credit limit daily.
  • Answers inquiries from guests regarding restaurants, transportation and entertainment
  • Is familiar with all in-house groups

Other Duties

  • Coordinates with front Office Supervisor in performing daily task or during the shift
  • Has knowledge of emergency procedures and assists as needed.
  • Use proper etiquette at all times when communicating with guests and team members
  • Is able to perform and completes all tasks and duties on the shift checklist in a timely and efficient manner.
  • Ensures that all systems are updated accurately and all the front office records and filing are completed in all areas as per the hotel standards.
  • Maintains effective communication with all related departments to ensure smooth service delivery.
  • Balances accounts of day’s business at end of shift.
  • Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.
  • Activates and file room keys
  • Notifies loss prevention/security of any guest reports of theft
  • Maintains a clean work area
  • Assists other departments as necessary
  • Is able to work in a multicultural team

SKILLS & COMPETENCIES

  • Excellent customer skills
  • Good visual memory and attention to details
  • Excellent communication skills
  • Ability to work under pressure

EXPERIENCE, CERTIFICATION & EDUCATION

  • Minimum of 1/2  years as Guest Service Agent/Front office agent
  • Computer literate
  • Experience working in 4/5* star branded hotel
  • Candidates based in Doha are preferred.

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Job Location: Wyndham Grand Doha West Bay, West Bay Doha, Diplomatic Area, Plot number 2003, Doha, Doha  66626
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.