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IT Coordinator - Wyndham Grand Doha West Bay Beach

Location: 

West Bay Doha, QA

Property Name:  Wyndham Grand Doha West Bay
Req Id:  17946

Wyndham Grand Doha West Bay Beach is now seeking an IT Coordinator to join our team in Qatar.

Job Summary

As IT Coordinator, you will be assisting the IT Manager in implementing an effective, efficient and uninterrupted day to day operation of the Information Systems in all areas of the hotel. To ensure an effective administration, reporting system and transfer of skills in all related areas. Must demonstrate excellent technical and team skills. To provide Technical Assistance, advice all associates how to minimize overhead expenses and maximize productivity in all areas.

KEY RESPONSIBILITIES

Main Duties

  • To provide a courteous, professional, efficient and flexible service at all times, following WHG Standards of Performance and clear understanding of set IT policy and procedure.
  • Involved in day-to-day operation/audit and advise the IT Manager for any abnormal happenings.
  • To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
  • To be entirely flexible and adapt to rotate within the different sub departments of the Information Technology Division or any other Department of the hotel as assigned.
  • To be fully conversant with all Information Technology services and facilities offered by the hotel.
  • To assist authorized users in relation to operation of the hotel’s I.T. system hardware/Software, various modules and supporting personal computers.
  • Ensure that preventive maintenance required by any I.T. equipment in the hotel carried out appropriately.
  • Coordinate the timely repair and return to service of any faulty systems or items of equipment.
  • Establish and implement procedures to ensure the backup of data in any I.T. system.
  • To rebuild/restore data corrupted by either hardware or software faults.

Other Duties

  • To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
  • Provide/follow manuals on the use of any I.T. systems and incorporate those manuals into the relevant operating procedures of the hotel.
  • Arrange/automate the distribution of Night Audit and other regularly system-produced reports.
  • To establish necessary security measures to prevent unauthorized access to the I.T. systems.
  • To provide technical assistance to internal or external Audit staff.
  • To work with the Rooms, Sales & Marketing, F&B Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
  • Identify and resolve problems associated with operating system malfunctions.
  • Knowledge of Firewall, Switches, Routers Network Environment
  • Maintain Hardware/Software, Network and data communication services.
  • Work under stressful conditions.
  • Able to respond to any changes in the I.T. function as dictated by the industry, company and hotel.
  • Should be able to handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to IT Manager if no immediate solution can be found and assure follow up with guests.

SKILLS & COMPETENCIES

  • Good communication skills both verbal and writing in English.
  • Customer oriented.
  • Problem solving skills.
  • Organizational skills.
  • Customer driven.
  • Be able to work under pressure.
  • Good Knowledge of Hotel IT Systems, Virtualization, Audio Visual Systems, IP Based CCTV, IPTV & IP Phones.

EXPERIENCE, CERTIFICATION & EDUCATION

  • A minimum of 1-2 years in a similar role or below in a branded 5 star hotel.
  • A degree in IT field.
  • Any other certificate in IT will be preferred.
  • Knowledge of Opera system.
  • Certificate or Diploma in a hospitality field or business administration.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Wyndham Grand Doha West Bay, West Bay Doha, Diplomatic Area, Plot number 2003, Doha, Doha  66626
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.