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Training Manager - Wyndham Grand Doha West Bay Beach

Location: 

West Bay Doha, QA

Property Name:  Wyndham Grand Doha West Bay
Req Id:  16596

Wyndham Grand Doha West Bay Beach is now seeking a Training Manager to join our team in Qatar.

Job Summary

The Training Manager is responsible for managing and leading the Learning and Development function at their property. He/She will conduct training needs analysis and implement action plans to address training needs; coordinate department trainers to deliver Wyndham Hotels and Resorts (WH&R)  training; oversee and support skills and standards training; conduct Management Development Modules. 

On property the training manager will report to the HR Director. The key stakeholders will be General Manager, Execom/Director of Operation, HOD’s and EMEA L&D Manager

KEY RESPONSIBILITIES

Programme Planning

  • Design and conduct an annual training needs assessment to determine the hotel’s priorities.
  • Schedule regional workshops and other training to ensure all associates receive required training.
  • Control training expenses and manage expenditures to meet the hotel’s needs while remaining within budget guidelines.
  • Be familiar with Guest Service reports, Associate Engagement Survey (AES) results and action plans, and mystery shopper or quality audit reports. Use these results to determine training needs.
  • Utilize outside vendors and industry resources to meet the property’s training needs, within budget guidelines.
  • Coordinate and support hotel trainings and scheduling training.

Compliance

  • Ensure all team members complete the WH&R mandatory training requirements.
  • Monitor the service standards by position and ensure compliance for all new associates.
  • Become certified in all Wyndham standard training programs.
  • Be involved with and support the efforts of the WeCom.

Evaluation/ROI

  • Evaluate department trainers’ performance and support to ensure a consistent level of quality in delivery.
  • Create, collate and analyze pre and post training evaluations.
  • Analyze output from performance reviews.
  • Ensure the hotel training plan is in-line with hotels strategic priorities.

Training Delivery

  • Conduct training, using the Wyndham Facilitator’s Guides or other materials as necessary.
  • Implement training programs to address the hotel’s training needs.
  • Conduct Train the Trainer.

EXPERIENCE, CERTIFICATION & EDUCATION

  • experience in similar position
  • Hotel working experience in both Learning and Development and Operations
  • Understanding of the training cycle and learning environment
  • Professional qualification in an adult learning or training discipline or working towards i.e. ITOL or CTP.
  • Good presentation skills
  • Fluency verbal and written English is essential
  • IT literacy is essential

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Wyndham Grand Doha West Bay, West Bay Doha, Diplomatic Area, Plot number 2003, Doha, Doha  66626
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.