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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1813519
Job Function: 
Hotel/Resort Operations
Food & Beverage
Location: 
San Diego, California United States
Brand / Resort: 
Wyndham Hotels and Resorts
Schedule: 
Full-time

Lead Banquet Houseperson

04 Sep 2018
We are a full service San Diego waterfront hotel with 600 rooms and suites featuring furnished balconies with relaxing views of the sparkling Big Bay and panoramic skyline. Our 24,000 square feet of meeting space has recently been renovated and offers flexibility for distinctive conferences, reunions, weddings, and events. Our average tenure for 238 associates is 14 years of service that speaks to the dedication our associates have for the property, its people, and guest. Our hotel professionals stand ready to go the extra mile and deliver an exceptional experience. We are seeking for professionals who have the Count on Me! spirit and are looking to grow their career. Wyndham San Diego Bayside presents the ideal opportunity to take your career to the next level!

 
The Wyndham San Diego Bayside, located in San Diego, California is currently seeking a Lead Banquet Houseperson. The Lead Banquet Houseperson is responsible for supervising, directing, and coordinating the set-up, refresh, tear-down and maintenance of all meeting space, and assigning of duties to be done in an accurate and timely manner.
 
Fundamental Requirements:
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Oversee and assist in the cleaning and set-up of banquet and meeting rooms for functions. Arrange tables, chairs, etc., to proper specifications
  • Ensure the correct and timely set up of all Banquet Event Order functions.
  • Maintain the highest standards of cleanliness and sanitation throughout the banquet functions space, pre-function space and storage areas to include the carpets, walls, walks, doors, windows, lighting fixtures, etc.
  • Ensure the banquet storeroom is neat and organized and stocked with any and all appropriate supplies necessary for meetings or food service functions.
  • Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.
  • Oversee the breakdown of functions after completion and ensure that all equipment and supplies are stored properly.
  • Supervise the transport and storage of tables, chairs, and other equipment.
  • Refresh meeting rooms as needed.
  • Notify management of any hazards.
  • Be familiar with the organization of the hotel and know the function of each department.
  • Ensure overall guest satisfaction.
Qualifications
General Requirements
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times. 

Education & Experience 
  • High school diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical Requirements
  • Flexible and long hours sometimes required
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during the entire shift.
An Equal Opportunity Employer
Minorities/Women/Vets/Disabled
Drug Free Workplace